Refund policy

Last updated: October 27, 2026

Every product on Collective Shops is made and shipped by an independent American business (the "Maker") through Shopify Collective. Returns go back to the Maker who made your item, and we coordinate the process for you.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.

Items that can't be returned

Candles that have been burned, and skincare or personal-care products that have been opened or used (for hygiene reasons).
Dog treats and other food products, for food-safety reasons. If they arrive damaged, spoiled or incorrect, we'll arrange a replacement or full refund (see below).
Wood and leather care products (such as cutting board wax) that have been opened or used.
Personalized, monogrammed or custom-made items.
Gift cards and sale items marked final sale.

How to start a return

Email us at collectiveshp@gmail.com with your order number and the item(s) you want to return.
Once approved, the Maker sends you a prepaid return label within 2 business days. Items must be shipped with that label; returns sent elsewhere can't be accepted.
When the Maker receives and inspects the item, your refund is issued automatically to your original payment method. Please allow 5–10 business days for it to appear.

Return shipping

Return shipping is free: the Maker provides the prepaid label, and there are no restocking fees. Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please inspect your order on arrival. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we'll arrange a replacement or full refund with the Maker at no cost to you.

Exchanges

The fastest way to get a different size or color is to return the item for a refund and place a new order.

Maker warranties

Some Makers offer their own guarantees (for example, repair or lifetime guarantees). Where they apply, they're described on the Maker's page in our store, and we'll help you file a claim.